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CARL'S WASH and Service Center

4.3

Based on 559 reviews

Zaire Nelson

16:47 13 Feb 21

Carl is ill mannered, impolite and tasteless. He makes derogatory statements, curses (at his place of business), and is VERY ignorant. That is not how you operate a business as I am a business owner myself. Your job is to satisfy the customer to the best of your ability and not to insult them when a customer lacks knowledge. I left unsatisfied with unanswered questions. I did not want to have my car serviced because of this. I do not recommend going here and I will never return.

Melissa Kelly

19:42 09 Feb 21

This place really cleans the car and it's all done by soft cloth strips and soft brushes. Very cheap and they even have free vacuums along with a machine that cleans your floor mats. Awesome staff direct you into the wash safely.

Chris Moss

06:11 17 Jan 21

Been twice now and it's one of the better car washes in the area. I don't feel like I'm wasting my money and the quality of the wash has been pretty good considering it's an automated wash. I really enjoy being able to vacuum my car out afterwards as well.

Jason Campbell

17:39 06 Jan 21

Carl's Wash is a unicorn of a business. Rarely do you find such an outstanding combination of quality, customer service, and value. The staff is friendly. The mechanics do great work. And they have possibly the lowest prices anywhere in the area. There's no one in Hampton Roads I'd trust with the maintenance of my vehicles more than Carl's.

Charlene LeBlanc

15:51 21 Dec 20

Made an appointment to get my vehicle inspected. I was told it failed and would need a $980 repair. I called around and was able to get the repair done for $628! Thank goodness I shopped around because Carl's would have robbed me blind! Edit- thanks for the response and the scare tactics but I went to a national competitor which offered my a lifetime guarantee on parts and had a warranty on labor and whose technicians are also are ASE certified. Thanks for the assumption I didn't do my research. Best wishes.

Simone Bilodeau

17:42 19 Nov 20

Everyone was very friendly and courteous, so I appreciate that. However, I failed inspection because my blinker bulb and license plate light were apparently out and that it could be a wiring issue, but when I took it to my mechanic right after, he said you can clearly see the blinker bulb was burnt out and that's why the light wasn't working. Also, my license plate light was not burned out and came on immediately. They wanted to charge $110 to diagnose that, and then whatever it'll cost to replace it. Also, they said that there was an oil leak when my mechanic said he wasn't seeing one present. I understand that a business has to make money, but I think that charging $110 for something that upon proper inspection, would be very visible, is wrong. I still paid the $20 for the inspection, but it kind of seems scammy.

John Hannan

05:19 08 Nov 20

Overall this business is in business to make money. Staff is friendly and organized. If you are on a budget you may want to shop for car service repair some place else. You can pay for different levels of membership for car care here including car wash options. Recently I came just for an oil change, of course they tried to open my wallet for other service needs. Then a couple weeks later I opted for a state inspection that was due in a matter of days; they were the only place I could get in for an appointment same day after calling around. Long story short: first time ever rejected with two items; went to a different mechanic shop and paid $200 less than their estimate. Came back and paid a $1 to reinspect my car. Staff seemed unhappy when I had repairs done elsewhere. They do give you a free car wash after you pass a car inspection.

Richard Hedges

18:52 01 Nov 20

The attendant was very friendly. The price was reasonable and my new car looked really good after being washed. I liked the free vacuums.

Shaniece Smith

01:18 23 Oct 20

They are always so friendly and inviting. Even when we just randomly pull up to ask questions. They are a great hard working company and I love going here to wash my car and have service done.

Terris Bellamy

04:57 07 Oct 20

Gabby was the best help there! She was so nice and polite.. I'll have to come more often

Mister Popo

00:31 20 Sep 20

Service is always quick and everyone ive dealt with has a great attitude. The car wash is great. The vacuums are free with the wash and the lube service is efficient and quality.

Luciano Ortona

12:13 05 Sep 20

They were freindly and efficient. I will return there for service again without hesitation.

Nathan Keller

22:51 26 Aug 20

Went for a car wash and inspection... horrible customer service and the car wash was a huge waste of time and money.

Melchor Marquez

13:45 26 Aug 20

Great place for a quick car wash. I recommend the unlimited purchase for $36.99. Friendly staff and the vacuums work great.

Eric Jewell

15:07 07 Aug 20

You can tell when you walk in that this business is well run, clean and efficient. Prices are reasonable for the work. Customer service is great, even with a callback reminder for a basic state inspection. Well done Carl’s, you absolutely deserve Hampton Roads’ business! Thank you!

Steve A

20:43 04 Aug 20

Excellent service. State inspection was done quickly and I got a free car wash. Highly recommended.

krys vee

14:43 27 Jul 20

Not a good auto repair shop. Always gave me the run around. Went in for one issue and the same problem kept occurring and every time it was something new they had to replace. Not sure as to why they couldn’t locate the main reason my car kept breaking down. I had to go back 3 times for them to tell me what the main issue was. Do not recommend if you need your car repaired. They didn’t even accommodate me for having to take my car back 3 times.. I ended up not getting the car fixed with them and took it to someone else since they never offered to fix the problem only to drive my car back to me and just tell me what was wrong with it.

Jenny Dean

17:01 22 Jul 20

but all jokes aside this is the best one stop shop for all your auto needs!! Reasonable prices and reliable work!

Leon Nava

16:02 18 Jul 20

Great car wash, even puts tire shine and wax if you want it. Free vacuums with lots of bays and even a carpet/mat washer. Car always comes out looking clean here!

Charles Marks

16:58 15 Jul 20

Good prices and good staff. Free vacuum with each wash and machines are paint friendly. I like the free car wipes that they give to clean the dashboard.

David Morin

20:34 03 Jul 20

Took my car here for the first time today for a full service oil change and a car wash. Oil change was fast and the car wash was great! Able to practice social distancing so all good there. They have free vacuums and a floor mat cleaner which I didnt use because my floor mat is a little jacked and I didnt want to break their machine. So as far as service goes, it was pretty good and professional. Now I will acknowledge that my daughter just started working there so that is why I went and tried it out. It was a good place though. They had no idea my daughter works there and I was treated professionally and not "special". Here is the part that gives you insight to the "business". As I was paying a gentleman walked in and asked the man who was ringing me up if he wanted ketchup and mustard or something like that. I asked him if he was going out to get him lunch from somewhere. The guy responded "He is making us hamburgers". Interesting... so I drive out and go get my complimentary car wash and there he is.. making up a slew of plates for the team there. This told me a behind the scenes story that aligns with what customers receive on the "in front of the scenes" service. It appears they really take care of their people who in turn take care of their customers. I was impressed by that. What does that have to do with oil changes, car repairs, and car washes? Well... happy people do good work. That's what I saw atleast and reading these reviews it seems to align with my observations.

May Davies

17:43 30 Jun 20

Carl's Wash is the place to go. A purple-haired angel works there, don't you know! Friendly, professional, kind, and clean, ☆☆☆☆Carl's is THE BEST☆☆☆☆ is what I mean!

13:14 05 Jun 20

I'm always thrilled with my service at Carl's. It's a local, independently owned business so I feel good about supporting them. They offer high quality service and repairs at a fair price. Their communication is top notch and I know every step that's taken to ensure my vehicle is repaired to their high standards. They are very clear with costs of repairs, I have never gotten a surprise bill from them. I love that I can get quick oil changes from a group of people who care about me and my car at the same place I can get bigger repairs done. On top of that, their wash and vacuums are the absolute best. I recommend Carl's for your car's maintenance and repair and cleaning!

Ashanti Lattimore

21:01 16 May 20

Had my oil change here last month and it was an okay experience but the oil change was pretty quick but other then that they gave me a free car wash being a first time customer and I was pretty impressed on how nicely clean my car was afterwards and how much dirt came off. I came back here today for the second time for a car wash and once again I was not disappointed ! I will continue to use there service whenever I need my car wash thanks again !

Samantha Espinosa

16:58 07 Apr 20

Your one stop shop for your basic auto needs. Carl & Randy are amazing & care deeply for the customers that walk thru their doors and their employees as well. Quick and efficient service at a reasonable price. They offer unlimited car washes for 31.99 a month which is a great deal as well!

Karl Kundrat

14:41 20 Jan 18

The line was backed to Sam's Drive and it was worth the wait. As always professional service and great car wash!

Jeffery B

00:14 07 Oct 17

Great shop. Stopped in on my lunch break to get a tire plugged. They removed the tire patched and plugged the tire then balanced it. Very professional staff. Great prices.

Michael Baxter

03:41 14 Jun 16

Family owned and operated. Fantastic customer service. Best car wash around. Their staff of mechanics are ASE certified and do a fantastic job! We take all of our vehicles there. Can't say enough good things about these guys.

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