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Google Reviews

CARL'S WASH and Service Center

4.3

Based on 506 reviews

Terris Bellamy

04:57 07 Oct 20

Gabby was the best help there! She was so nice and polite.. I'll have to come more often

Mister Popo

00:31 20 Sep 20

Service is always quick and everyone ive dealt with has a great attitude. The car wash is great. The vacuums are free with the wash and the lube service is efficient and quality.

Luciano Ortona

12:13 05 Sep 20

They were freindly and efficient. I will return there for service again without hesitation.

Nathan Keller

22:51 26 Aug 20

Went for a car wash and inspection... horrible customer service and the car wash was a huge waste of time and money.

Melchor Marquez

13:45 26 Aug 20

Great place for a quick car wash. I recommend the unlimited purchase for $36.99. Friendly staff and the vacuums work great.

Eric Jewell

15:07 07 Aug 20

You can tell when you walk in that this business is well run, clean and efficient. Prices are reasonable for the work. Customer service is great, even with a callback reminder for a basic state inspection. Well done Carl’s, you absolutely deserve Hampton Roads’ business! Thank you!

Steve A

20:43 04 Aug 20

Excellent service. State inspection was done quickly and I got a free car wash. Highly recommended.

krys vee

14:43 27 Jul 20

Not a good auto repair shop. Always gave me the run around. Went in for one issue and the same problem kept occurring and every time it was something new they had to replace. Not sure as to why they couldn’t locate the main reason my car kept breaking down. I had to go back 3 times for them to tell me what the main issue was. Do not recommend if you need your car repaired. They didn’t even accommodate me for having to take my car back 3 times.. I ended up not getting the car fixed with them and took it to someone else since they never offered to fix the problem only to drive my car back to me and just tell me what was wrong with it.

Jenny Dean

17:01 22 Jul 20

but all jokes aside this is the best one stop shop for all your auto needs!! Reasonable prices and reliable work!

Leon Nava

16:02 18 Jul 20

Great car wash, even puts tire shine and wax if you want it. Free vacuums with lots of bays and even a carpet/mat washer. Car always comes out looking clean here!

Charles Marks

16:58 15 Jul 20

Good prices and good staff. Free vacuum with each wash and machines are paint friendly. I like the free car wipes that they give to clean the dashboard.

David Morin

20:34 03 Jul 20

Took my car here for the first time today for a full service oil change and a car wash. Oil change was fast and the car wash was great! Able to practice social distancing so all good there. They have free vacuums and a floor mat cleaner which I didnt use because my floor mat is a little jacked and I didnt want to break their machine. So as far as service goes, it was pretty good and professional. Now I will acknowledge that my daughter just started working there so that is why I went and tried it out. It was a good place though. They had no idea my daughter works there and I was treated professionally and not "special". Here is the part that gives you insight to the "business". As I was paying a gentleman walked in and asked the man who was ringing me up if he wanted ketchup and mustard or something like that. I asked him if he was going out to get him lunch from somewhere. The guy responded "He is making us hamburgers". Interesting... so I drive out and go get my complimentary car wash and there he is.. making up a slew of plates for the team there. This told me a behind the scenes story that aligns with what customers receive on the "in front of the scenes" service. It appears they really take care of their people who in turn take care of their customers. I was impressed by that. What does that have to do with oil changes, car repairs, and car washes? Well... happy people do good work. That's what I saw atleast and reading these reviews it seems to align with my observations.

May Davies

17:43 30 Jun 20

Carl's Wash is the place to go. A purple-haired angel works there, don't you know! Friendly, professional, kind, and clean, ☆☆☆☆Carl's is THE BEST☆☆☆☆ is what I mean!

13:14 05 Jun 20

I'm always thrilled with my service at Carl's. It's a local, independently owned business so I feel good about supporting them. They offer high quality service and repairs at a fair price. Their communication is top notch and I know every step that's taken to ensure my vehicle is repaired to their high standards. They are very clear with costs of repairs, I have never gotten a surprise bill from them. I love that I can get quick oil changes from a group of people who care about me and my car at the same place I can get bigger repairs done. On top of that, their wash and vacuums are the absolute best. I recommend Carl's for your car's maintenance and repair and cleaning!

Ashanti Lattimore

21:01 16 May 20

Had my oil change here last month and it was an okay experience but the oil change was pretty quick but other then that they gave me a free car wash being a first time customer and I was pretty impressed on how nicely clean my car was afterwards and how much dirt came off. I came back here today for the second time for a car wash and once again I was not disappointed ! I will continue to use there service whenever I need my car wash thanks again !

Samantha Espinosa

16:58 07 Apr 20

Your one stop shop for your basic auto needs. Carl & Randy are amazing & care deeply for the customers that walk thru their doors and their employees as well. Quick and efficient service at a reasonable price. They offer unlimited car washes for 31.99 a month which is a great deal as well!

Karl Kundrat

14:41 20 Jan 18

The line was backed to Sam's Drive and it was worth the wait. As always professional service and great car wash!

Jeffery B

00:14 07 Oct 17

Great shop. Stopped in on my lunch break to get a tire plugged. They removed the tire patched and plugged the tire then balanced it. Very professional staff. Great prices.

Michael Baxter

03:41 14 Jun 16

Family owned and operated. Fantastic customer service. Best car wash around. Their staff of mechanics are ASE certified and do a fantastic job! We take all of our vehicles there. Can't say enough good things about these guys.

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